PlantMeGreen's promise of quality -
Any order placed with PlantMeGreen may be cancelled prior to shipping from our warehouse. Once the plant is shipped, all sales are final. There are no refunds. This being said, customer satisfaction is still our goal. Every potted plant we sell is covered by a conditional one-time replacement guarantee. If your potted plant fails to survive the transplant process, we will replace it within one year from the date of purchase as long as its condition may be reasonably and fairly attributed to us.
The customer is responsible for choosing a plant suitable for the climate in which it will be grown and following the planting guidelines that are outlined in the PlantMeGreen brochure which is included in each shipment.
Plants purchased outside the recommended USDA growing zone are not covered by the replacement policy.
Bare root plants are not covered by the replacement policy.
Also, we cannot guarantee damage from animals, human damage, extreme weather damage, over-watering, drought, insects, poor soil conditions and your gardening abilities. If you have questions concerning the proper care for your plant, please contact PlantMeGreen, we will be more than willing to assist you to make your planting experience a success.
Please note that it is advisable to protect your newly planted plants for the first couple of years, especially if it is an extremely cold winter. Extra water is required in an extremely hot summer.
All requests for replacement will require at least two pictures. One picture of the ailing plant in its entirety and a second picture of the ground surrounding the base of the ailing plant.
Our guarantee covers the cost of replacing the plant. Shipping charges are the responsibility of the customer and must be paid prior to sending the replacement plant. Please note, replacement orders do not qualify for any type of discounted shipping, shipping prices will be what the shipping carrier charges. If for any reason the same plant is not available, a credit equal to the purchase price of the ailing plant may be applied to another one of your choice. Any difference in price is the responsibility of the customer. The replacement plant would be sent to you when the plant was available. A potted plant can be replaced all year round. Please note: If you paid shipping on the your original order, we do not issue credit for shipping that has already occurred we only issue a credit for the plant(s) itself.
If your order is damaged during shipping, we need to be contacted within 5 days of you receiving the damaged package. In order to make a claim, we will need picture documentation. We ask that you take at least 2 pictures of the damaged box on the outside and at least 2 pictures of the damaged plant on the inside. Please send the pictures to firstname.lastname@example.org. Once we receive the pictures we can make an assessment of the damage. We will do our best to correct the issue. Broken branches are cosmetic and should be pruned.
Richard J. Roccanti