Guarantee & Refund Policy
Our Promise of Quality
We understand that purchasing trees and shrubs online limits your ability to see the product before checkout (unlike shopping at a garden center). We offer you the best guarantee on potted plants of anyone in the industry. We guarantee that any plant leaving our nursery is of the finest quality and horticulturally viable. If you are not satisfied within the first 365 days after receiving your order, please call or email us so that we can help correct the situation. We will thoroughly review your concerns with the appropriate nursery staff and may ask for pictures to be emailed. We may provide you with a one-time replacement if necessary. Replacement plant shipping cost is at the customer’s expense. Some trees and shrubs are subject to transplant shock and will just need time to completely recover.
**Please note: HOUSEPLANTS are not included in the 1 year guarantee. We will replace any houseplant that fails to thrive within 30 days of placing your order. Replacement plant shipping cost is at the customer’s expense. Proof of failure may be requested in the form of a picture sent to our customer service team.**
As with all living plants, each requires care and proper nutrients to acclimate to their new environments. Time and your patience are also essential needs for plants to successfully transition to their new surroundings. Neglect, poor watering schedules, or purchasing a plant outside the recommended growing zone are not included with this guarantee. The customer is responsible for choosing a plant suitable for the climate in which it will be grown and following the planting guidelines that are outlined in the Plant Me Green brochure which is included in each shipment and/or can be found on our website. Plants purchased outside the recommended USDA growing zone are not covered by any replacement policy. Zones are posted on each product page. The customer is also responsible for requesting any delayed ship date if they do not want to receive at time of purchase due to winter weather. Standard procedure is to ship your order as quickly as possible and will ship within the specified time frame UNLESS noted by the customer. Please call 1-855-817-5268 or email email@example.com us make arrangements to delay your order.
If your potted plant fails to survive the transplant process within one year from the date of purchase, we will issue a 100% store credit of the original purchase price to replace it. We will require a photo of the tree or shrub to confirm it is dead before issuing a credit to purchase the replacement plant. Credit for replacements must be used within one-year of date of issuance. Plants purchased outside the recommended USDA growing zone are not covered by the 1-year replacement policy, and it is the customer’s responsibility to confirm climate compatibility before purchase. Zones are posted on each product page. Plant Me Green will only replace the plant(s) one time and replacement plants are not covered by any guarantees.
IMPORTANT: The 1-year warranty covers the cost of replacing the plant. Shipping charges are the responsibility of the customer and must be paid prior to sending the replacement plant. Replacement tree shipping cost will be $15 per box.
- Up to (4) #1 pots in 1 box
- Up to (2) #3 pots in 1 box
- (1) #5 pot in 1 box
- (1) #7 pot in 1 box
- Any combination of different plant sizes will each require their own box.
Damaged During Shipment
Plant Me Green uses the highest quality packaging materials available to ensure your plant arrives safe and healthy. It is extremely rare that packages are broken or damaged in transit. If your order is damaged during shipping, we need to be contacted within 48 hours of you receiving the damaged package. We will do our best to correct the issue. Broken branches are cosmetic and should be pruned; wilted leaves are a result of long-distance travel and will recover after water and rest.
Please DO NOT proceed with planting if you are concerned with its condition upon receipt. We need to know immediately, otherwise the plant’s viability will fall out of our control and responsibility. If you proceed with planting a “poor” or “damaged” plant and contact us weeks later, we will follow our terms of service and guarantee policies.
In order to make a claim, we will need picture documentation. We ask that you take at least 1 picture of the damaged box on the outside and at least 2 pictures of the damaged plant on the inside. Please send the pictures to firstname.lastname@example.org. Once we receive the pictures, we can make an assessment of the damage.
Cancelling an Order
Any order placed with Plant Me Green may be cancelled prior to shipping from our warehouse. Once the plant is shipped, all sales are final; there are no refunds.
Since plants are perishable, we do not accept returns under any condition. All sales are final.
Dormant or Dead?
During the late fall through the early spring months, deciduous trees/shrubs (most fruit, flowering, and shade) will drop their leaves and go dormant, making them appear as though it is a “stick in a pot.” These plants are entirely healthy and are completing a vital part in their growth cycle but may exhibit browning leaves, sparse leaves, or no leaves at all. Planting during dormancy puts less stress on the plant and allows the plant to focus on root growth, giving it a head start in the spring. If you receive a plant during this time and would like to ensure the plant is in fact dormant, simply perform a scratch test on the tree. To perform a scratch test use your thumbnail or a knife and gently scrape a small part of the outer gray-brown bark from a twig or branch. Directly inside the outer bark on healthy trees/shrubs you’ll find a nice green layer, called the cambium. If you continue scratching away the thin green layer, you’ll see the whitish inner wood. The presence of the green layer indicates life in the plant. Plant Me Green will not accept any claims of death loss until the plant is given adequate time to come out of dormancy.
Our guarantee policy does not cover plants shipped out of recommended zones, Mother Nature’s unpredictability, damage from animals, human error, extreme weather damage, over-watering, drought, insects, poor soil conditions and/or your gardening abilities. Plants are living organisms that can die from many different causes beyond our control. We do our best to make sure you are getting a quality and viable product. We are a family run nursery; we are not a big-box store who can offer plants at a loss. Plants are our business. We want you to succeed and we will do our very best to give you the information needed to properly transplant and care for your plant.
Condition of Sale
After you submit your order and the checkout process is completed, your order is taken from inventory and your credit card is charged immediately. This includes any pre-orders. Customer agrees that their order will be delivered without requiring a signature. Our carrier will leave the package(s) unsupervised.
We are very careful to properly and correctly label all varieties true to name. If we have sent the incorrect plant, please notify us immediately and we will send the correct variety at our expense. Proper proof will be required to initiate a reshipment.
The information listed on each product page is for your convenience in order to make a good decision for your specific needs and hardiness zone. Growth rates, Harvest Time, and Years to Bear are estimates based upon historical data and optimum growing conditions and may vary by region. We ask that you also do your research on the best trees and shrubs for your area and contact your local County Agricultural Extension Office for questions or concerns regarding your growing conditions and optimal varieties. Pictures typically represent plants at maturity, ornamental uniqueness, and/or what to expect by pot size. Plants change in appearance every few weeks as well as seasonally. We do our best to update the product pictures as often as we can, but please note the pictures may not be representative of what you are receiving. Minimum tree heights are posted with each pot size and if the product you receive is smaller than that stated please contact us immediately.
Except as set forth above, Plant Me Green, LLC does not make any representations or warranties, express or implied, including, but not limited to, warranties of fitness or merchantability, regarding any product purchased from Plant Me Green, LLC and Plant Me Green, LLC specifically disclaims any and all such warranties. The remedies set forth above constitute the sole and exclusive remedies available to you. Plant Me Green, LLC shall not, in any event, be liable for damages in an amount greater than the original purchase price of any plant. The terms of our guarantee may change at Plant Me Green, LLC’s discretion and Plant Me Green, LLC holds the right to deny any claims that do not meet the specifications set above.